Sale of Goods & Services

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information. When you order services from Small Batch Ltd you are deemed to have understood and accepted them.

1.         Accuracy of content

We have taken care in the preparation of the content of this website, to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website.  

2.         Pricing and Payment Terms

The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT for sales within VAT countries at the current rates and are correct at the time of entering information. We offer free quotes on website builds, design and copywriting services, this a not a binding contract and we will not begin work until we receive a 50% deposit and signed contracts by both parties. We make every effort to quote accurately with the information we are given, in the event that multiple changes or additional work needs to be added we will quote you beforehand.  

Small Batch Ltd issues invoices electronically; payment terms are fourteen days from the date of invoice by BACS. Deposits on ongoing work may be waived at our discretion, please discuss this with your assigned Account Manager. 

All proposals are quoted in Sterling (GBP) and payments will be made at the equivalent conversion rate at the date the transfer is made. The client agrees to pay all charges associated with international transfers of funds. The appropriate bank account details will be printed on our electronic invoice. 

3 Strike Policy

Small Batch Ltd reserves the right to pass on any outstanding payments to a debt collection agency following the issue of a Formal Notice of Default (3rd reminder letter). Small Batch Ltd reserves the right to charge interest on all overdue debts at the rate of 5% per month or part of a month.

3.       Cancellation rights 

Should you wish to cancel your services, please notify us by email on

4.       Dissolution of contract by us for Small Batch Hosting

In the event that you fail to pay your hosting invoice within the given payment terms we will try for a further 14 days to take payment. If after 14 days we still have not received payment you will be given a 30 day notice for termination of services. At which point your website will be removed from our hosting and your account will be suspended until a time when payment is received in full. You will then be required to sign a new hosting contract before recommencing hosting.   

5.       Liability

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do or is due to events which are beyond our reasonable control.

Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption. 

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.   You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods. 

6.       Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at and all notices from us to you will be displayed on our website from time to time.

7.       Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

8.       Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

9.       Invalidity 

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

10.     Privacy 

You acknowledge and agree to be bound by the terms of our privacy policy.

11.     Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

12.     Force Majeure

The Company shall not be liable for failure to deliver the services for any reason whatsoever outside the reasonable control of the Company including, without limitation to the generality of the foregoing, industrial action, war, storm, fire, explosion, flood, govermental actions or regulations, act of god, riots, strikes, lock-outs, or non availability of stocks or materials. Any failure of this type shall not affect the obligation to pay for Goods already delivered.

13.     Other important terms

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.

© Copyright 2018 Small Batch Ltd. Company number 09141399. Registered address 1623 Warwick Rd, Knowle, Solihull, B93 9LF. All rights reserved.